The labor shortage in the aviation industry includes more than pilots. At Northeast Air, we regularly struggle to find qualified candidates for maintenance, avionics, and other positions like fueling commercial planes. The company has had success working with Military Talent Source, LLC, a recruiter that helps place current and former military personnel. The 2018 Boeing Pilot & Technician Outlook, a forecast of personnel demand for the aviation industry, projects that 89,000 new maintenance technicians will be needed to maintain Business Aviation aircraft over the next 20 years. Northeast [...]
Northeast Air sister company Pro Star Aircraft is delighted to announce that it has delivered its first Pilatus PC-24 Super Versatile Jet. The new jet will immediately enter service for a respected Connecticut based manufacturing company moving its key executives throughout the Continental U.S and beyond. This is an important milestone for Pro Star which is the factory appointed sales and service facility for both the PC-12 and the PC-24.
Northeast Air appointed factory authorized Tamarack Atlas Winglet Technology Sales and Service Center
Northeast Air is pleased to announce that it has signed a dealership agreement for sales, installation and service of the Tamarack ATLAS Winglet product range. Based at the Portland International Jetport in Maine, Northeast Air offers a comprehensive range of services to the General Aviation community including Turbojet & Turboprop maintenance support. Over the last 3 years, Northeast has undergone a complete overhaul of its business including over $3 Million in infrastructure investments, advanced training for personnel and state of the art tooling and equipment. Henry Laughlin, President of [...]
Jonathan Taylor will receive a 2017 BMW R nine T motorcycle, which has been on display in the Northeast Air lobby all year, courtesy of Northeast Air. For most of 2017, when a customer visited Northeast Air, they could enter for a chance to win this 2017 BMW R nine T motorcycle. This was our way of saying thank you to our loyal customers who have made Northeast Air the top FBO in Maine. More than 6000 entries were counted, and the winner was randomly selected from all eligible [...]
Seventy years ago, a young Army Air Corps pilot named Sandy Laughlin was home from WWII and ready to take on the world. As a commander of B-29 bombers during the war, Sandy was well versed in what it takes to be a leader in aviation. 2017 marks the 70th year that the Laughlin family has been involved in aviation. Beginning in 1947, when Sandy founded North Atlantic Airways in Beverly, Massachusetts, to today, with his son Henry running Northeast Air in Portland, Maine, aviation runs through the Laughlin [...]
The new facility at Northeast Air – PWM is excellent. The facility designer really did a great job by including a covered area outside the building on both the ramp side and the public side. All needed amenities are available, but it’s the personnel that make all the difference. Everybody is helpful, accommodating, and responsive. I flew in twice in June. I bought fuel and used their crew car for some personal errands on one occasion. The next time it was just a quick turn, and they were so nice I felt bad having to leave. Too bad all FBOs can’t be like this !
Wonderful experience, great staffing and help from desk to ramp. Customs was great also, we filed eAPIS, had to phone for a time change but everything was professional and painless at this airport and facility. Thank you for helping out travel plans to go smoothly.
Thank you for your high quality customer service this quarter fueling [airline’s] flights.[Airline] did not record a single fuel delay in PWM during the first 3 months of 2017. That is an impressive accomplishment.
Please take a minute to share with your Team my appreciation for a job well done. Everyone on the Team has to contribute to achieve this excellent service level. THANK YOU!
Brand New state of the art FBO. NEA have come a long way from the old building to this one. Great place to come to, friendly CSR’s and Line service who will go out of there way to help and one of the fastest quick turns in the Northeast!!!
Just a brief note of thanks and appreciation to the personnel and staff at Northeast Air for their efforts and hard work during the construction of your new FBO. We operate a King Air 350, and the Portland Jetport is a regular stop for us. An updated and modern facility was certainly needed and your efforts with this new facility are greatly appreciated by our pilots and passengers who regularly transit Portland, Maine. The people we regularly deal with at the FBO are Jennifer, Melissa, Jamie, Kristyn, and Jillian, as well as Dexter, your line supervisor. They all work very hard to accommodate our pilots and passengers, especially during this transition period. All their hard work is to be commended. We certainly plan on continuing to use Northeast Air as our FBO of choice at PWM. On behalf of Nick Mihalik and myself, congratulations on your new FBO.
I just wanted to call out a huge THANK YOU to the NEA crew!! I had to pick up some packages on a holiday weekend for work and did not have child care, so my girls came along. We had to hang out in the FBO for some time and the staff took great care of them. We even were able to snap some photos of the girls in our company jet. I love the NEA crew!! They make travel, or non travel in this case easy and enjoyable. Even while living in the temp trailer.
What can I say!! After stopping at our last two FBO’s, I was overwhelmed with the teamwork displayed at Northeast Air! I’m happy to say, Northeast employees get it. The absolute best FBO customer service I have seen in some time. Especially Dexter! The crew car was unavailable when we arrived, Dexter offered up his personal car for us to use as long as we needed, just be back before his shift ended. Fortunately, we learned we were overnighting, consequently we only used his car for a short time while waiting for a rental car. I can’t find the words for the accolades these folks at Northeast Air deserve!
Thanks to everyone we encounter there for the great service.
I’ve gone to many FBO’s around the country and NEA I think has one of the quickest quick turn services! ALL of the staff from the line service to customer service and management are very friendly and go out of there way to make sure everything runs smooth and fast. It’s a pleasure to come here!!!
I just want to say thanks to the entire NEA team for their support of our flights into and out of Portland last week. The flights were in conjunction with our Board of Directors meeting and our annual stockholders event. Considering the challenges of the weather, construction and the early and late arrivals and departures, things went off extremely smooth. I contribute a great deal of the success to our prior planning and coordination so thanks for taking time to work with the Unum Aviation and Security teams the week prior to the event.
Northeast Air came to my rescue when I had a difficult rental car problem while traveling through their FBO. Even though the problem was not NEA’s, they helped solve it in ONE DAY and it happened to be a Saturday!
Landed at PWM to visit a college buddy while returning home. Entire staff was customer oriented and efficient in marshaling/fueling the plane. Landing fee was waived with fuel purchase.
Have been flying here for several years both privately and for Patient Airlift Services. Service is always prompt, courteous and professional. Last minute decision to fly in last night for the monthly Pilot Burger night and easily/quickly was in a rental car. Thanks again for the great service.
Flew in today (my third visit). Staff was very friendly and helpful. Was offered a crew car for a couple of hours, and since it was not busy, they let me have it an extra hour, so my wife could continue shopping in South Portland. Only purchased a modest amount of fuel, but was not charged a ramp fee. I really enjoy flying here; even the controllers are friendly!
Fantastic FBO! I come here roughly twice a week and always receive great customer service. Line personnel are professional and prompt and customer service inside is a 10. Jenn, Sue and Kelli (My favorite) always ensure my passengers get everything they need. Once I left a bag behind, they UPS it to Florida so my passenger had it the next day. Best FBO in Northeast
Patient AirLift Services just wants to say a huge THANK YOU to the staff for going above and beyond yesterday for our volunteer pilot, Bruce. His patient flight was diverted from Rockland to Portland due to weather and your staff stepped up and helped the patient get to her final destination in Rockland. A PAL always appreciates the collaboration of FBOs such as yours to complete the mission of getting the patients to and from their medical care.
24-Hour Toll Free Number:
(877) 354 7881
1011 Westbrook Street,
Portland, ME 04102
Repair Station FTUR030E
Customer Service Manager
Director of Maintenance
General Aviation Manager